Returns
In the unlikely event that you find your mattress or topper unsuitable we are pleased to offer a 14 day return policy with a full refund. Please allow a minimum period of ten days in order for your body to adjust to sleeping on memory foam before advising us via email or telephone that you intend to return your goods.

We will send you packaging that must be used in order to protect the mattress from damage during transit as the mattress will no longer be vacuum packed. It is your responsibility to ensure that all items are safely and securely wrapped.

Should returned goods arrive soiled or damaged for whatever reason we reserve the right to charge for a replacement mattress cover where necessary.

Items returned at your own cost. We will advise return delivery details and can organise this if requested. Upon inspection of returned goods refund will be processed within 7 days.

Delivery
Each Flexcell mattress or topper is made to order. This is a reasonably quick process and you will be in receipt of your goods within 7 - 10 days from date of ordering.

Once a delivery date has been agreed your goods will be delivered to your door by courier. Unfortunately we are unable to offer a timed delivery. Goods will not be left at any unattended premises as they must be signed for at the specified delivery address and cannot be left with unauthorised third parties without prior arrangement.  In the case of an unsuccessful delivery the goods will be returned to the nearest depot and a second attempt will be made to deliver the following day (or at the courier's discretion) if more convenient you can collect this yourself.  After two unsuccessful delivery attempts it will be the customers responsibility and expense to collect the goods from the appropriate depot. If they remain uncollected the goods will be returned to our factory and a charge will be levied for a second delivery. We cannot be held directly responsible for any delays caused by our delivery couriers once goods have been despatched from our premises.

Any item delivered to you soiled or damaged will be replaced with no further cost. We can also transport to overseas destinations. Please contact us regarding deliveries outside of mainland UK

Payment
We accept payment by credit and debit cards via our online shop. Telephone orders and payment are also acceptable.

If payment is declined after we have despatched goods, we reserve the right to request further payment or recover the goods from you.

Warranty
Memory foam mattresses and toppers have a 5 year guarantee regarding the foam core, provided it has been used for its normal and proper purpose, and has not been modified in any way. Mattress covers, topper covers and pillows are guaranteed for 1 year.

If a defect appears at any time within a 5 year period following the purchase date, please contact us with your proof of purchase.

Ordering
Once you have ordered your goods via our website or telephone we will send you a VAT invoice by email or post.

Prices
All prices are inclusive of VAT